Getting startedIs Saathum free to use?
Creating an account and publishing a listing is free. Buyers pay in tokens when they book or join a paid session. Saathum uses 100 Tokens = $1 internally; local-currency checkout uses a server-owned FX quote. Read more →
Getting startedWhat do I need to sign up on the website?
Your name, an email address you can check, and an Indian mobile number (+91) — you'll verify both with a one-time code before your account opens. Read more →
Getting startedDo I get my Saathum number when I sign up on the web?
No. Web sign-up creates your account; choosing your Saathum number and the rest of onboarding happen the first time you open the Saathum app. Read more →
Getting startedWhy does Saathum need my real phone number if it stays confidential?
It's used to verify you're a real person and to secure your account — everyone else only ever sees your Saathum number, never your real one. Read more →
Getting startedCan I message a creator on the website?
No — saathum.com has no messaging. A listing page shows the creator's Saathum number and a link to the app, where messaging happens. Read more →
Getting startedDo I need the app to watch a live show or join a session I've booked?
No — you can watch and join right in your browser at saathum.com; the app is for the full experience, including messaging the creator. Read more →
Getting startedWhere do I choose my Saathum number?
In the app. Signing up on the website only creates your account — your Saathum number and the rest of onboarding happen the first time you open the app. Read more →
Booking & payingWhat are the three groups on the marketplace?
India goes live (live streams), Group classes (small-group sessions) and Book their time (1:1 consultations with experts) — every live show, class and 1:1 listing sits in one of these three. Read more →
Booking & payingWhen am I charged for a 1:1 session?
The listing price plus GST is taken when you confirm the booking and held in escrow — nothing is deducted minute by minute during the call. Read more →
Booking & payingWhere does the session actually happen?
In your browser, at /session/<booking id> — you do a quick camera and mic check, then wait there until the creator joins. Read more →
Booking & payingCan I still join a show a few minutes after it was meant to start?
You can buy a ticket up to about 15 minutes after the scheduled start. If the creator hasn't gone live by then, the show is treated as a creator no-show and ticket holders are refunded. Read more →
Booking & payingWhat if the creator never goes live?
You don't need to do anything — if the creator hasn't gone live about 15 minutes after the scheduled start, Saathum cancels your ticket as a creator no-show and starts a full refund automatically. Read more →
Booking & payingHow much is one token worth?
100 Tokens = $1 as Saathum's internal accounting anchor. Checkout may be shown in local currency using a server-owned FX quote captured with the payment. Read more →
Booking & payingCan I get my unused tokens back as cash?
Withdrawal semantics are not yet available. If a refund or reversal applies, Saathum uses the exact token amount recorded for the original transaction. Read more →
Booking & payingCan I message a creator directly from saathum.com?
No — the website does not have messaging. It shows you the creator's Saathum number and a link to open (or download) the app, where the conversation actually happens. Read more →
Booking & payingDo I see the creator's real phone number?
No. Their Saathum number is a stand-in for their real number — neither of you ever sees the other's actual phone number. Read more →
For creatorsDoes my face photo appear on my listing?
No. It is only used to generate your AI poster and is never shown publicly. Read more →
For creatorsCan I sell something without a schedule?
Yes — marketplace listings (buy, sell, social) don't need a category, a schedule or photos to publish; live events and 1:1 sessions do. Read more →
For creatorsHow long does review take?
There's no fixed timeline published — your listing sits in the review queue until a reviewer looks at it. Read more →
For creatorsCan a reviewer change my listing without asking me?
Yes — a reviewer can edit listing content to fix a problem, and your listing keeps its approval. Every change is recorded with its before and after values. Read more →
For creatorsMy listing was approved — why can't I publish it?
Approval and publishing are separate checks. A listing must still meet every publish requirement (see Create a listing) at the moment you publish it, even after review. Read more →
For creatorsWhat currency do I set my price in?
You set it in whole tokens. Saathum uses 100 Tokens = $1 as an internal anchor; buyer checkout may show a server-owned local-currency quote. Read more →
For creatorsWhat's the lowest price I can set?
For live shows and 1:1 sessions, the minimum is 49 tokens per hour. Read more →
For creatorsCan I list something for free?
The free-listing option exists in the wizard, but it's currently limited to test accounts — on a regular account you'll need to set a price to publish. Read more →
For creatorsWhy do I have to test my camera, mic and speaker before joining?
Saathum checks your camera preview, microphone level and speaker sound before you enter a session, so you find out about a device problem before your customer is waiting on you. Read more →
For creatorsWhat happens if the other person doesn't join?
If you connect and the buyer never shows up, the booking counts as delivered and you're paid your share. If the buyer connects and you don't, it's treated as a no-show on your side and the buyer is refunded in full. Read more →
For creatorsWhen does my live show actually end?
It doesn't end the instant your scheduled time is up — the platform gives a short grace period after the scheduled end before the listing is marked complete, so running a little over doesn't cut you off mid-show. Read more →
Billing & payoutsWhy does the fee on the listing page not match what I expected?
Saathum is in testing and is moving to a new fee structure, so the fee shown while pricing a listing isn't yet the one used at payout. Ask [email protected] to confirm the split for a specific booking. Read more →
Billing & payoutsDoes Saathum keep changing the fee without telling me?
No — the fee for a booking is fixed at the moment the buyer pays and doesn't change afterwards. Only the rate for future bookings can change. Read more →
Billing & payoutsThe creator never showed up to my booked session — what happens?
If a refund is approved after a creator no-show, Saathum returns the exact token amount recorded for that booking; unclear cases may go to manual review. Read more →
Billing & payoutsI paid but then missed the session myself — do I get my tokens back?
If the creator was there and ready and you weren't, the session is treated as delivered and the creator is paid; that's the no-show rule working the other way. Read more →
Billing & payoutsI bought tokens through the Play Store or App Store — ca Saathum refund me?
No, that payment went to Google or Apple, not to us — request the refund through their own process. If approved, any token adjustment uses the exact amount recorded in the immutable payment snapshot. Read more →
Billing & payoutsHow do I get my Saathum earnings into my bank account?
Withdrawal semantics are not yet available, so Saathum does not currently promise UPI, bank transfer, or another payout method. Read more →
Billing & payoutsWhy can't I withdraw right away?
No withdrawal workflow is currently available. Future availability and verification requirements will be published here first. Read more →
Billing & payoutsWhat happens if my payout fails?
There is no payout workflow to fail or return at present. Future failure handling will be defined before withdrawals become available. Read more →
Billing & payoutsDoes Saathum deduct GST from my payout?
Where GST applies in India, the policy allows it to be charged in addition to the transfer fee. During testing the withdrawal request doesn't show a breakdown yet, so ask [email protected] before you withdraw. Read more →
Billing & payoutsWill Saathum withhold tax (like TDS) from what I earn?
Where Indian tax law requires withholding on marketplace payouts, Saathum may withhold it and remit it to the authorities, and may ask for your tax details before releasing a payout. Read more →
Billing & payoutsDoes this page tell me how much tax I personally owe?
No — it only covers what Saathum withholds at the point of payout; you're responsible for your own tax position, and this isn't tax advice. Read more →
Account & safetyHow long is a face check valid for?
Currently 90 days from when you passed — after that you'll be asked to redo it before your next public action. Read more →
Account & safetyHow long does Saathum keep my face scan?
For as long as your account is open, then it is destroyed on a fixed schedule after you delete your account — see the full retention schedule linked below. Read more →
Account & safetyDoes Saathum record my calls automatically?
No — a call isn't recorded just because it happens on Saathum. It's only recorded if a participant turns on a recording feature, or if your AI receptionist answers on your behalf. Read more →
Account & safetyWho is responsible for getting consent to record?
You are. If you record a call, you must ask everyone on it first and stop if anyone objects — Saathum cannot tell you which country's consent laws apply. Read more →
Account & safetyWho do I email to report abuse or unsafe content?
[email protected], or use the in-app report tool — for a formal complaint under Indian law, email [email protected] instead. Read more →
Account & safetyHow fast will a formal grievance be acknowledged?
Within 24 hours, with a resolution within 15 days of receipt. Complaints about non-consensual intimate imagery are acted on within 24 hours. Read more →
Account & safetyIs my account deleted the moment I tap Delete?
No — deletion is scheduled 30 days out. Your account and data stay untouched until the grace period ends, unless you cancel it first. Read more →
Account & safetyHow do I cancel a deletion I've already started?
Just sign back in before the 30 days are up — Saathum will show you the grace period is running and offer to reactivate your account. Read more →
Account & safetyCan I get things purged sooner, or check they were actually removed?
Email [email protected] with your account email and what you'd like checked or removed. For a formal complaint, use [email protected]. Read more →
